Shipping and Delivery Policy
Purchases are shipped from by reputed courier agencies. Ordered products can be delivered to your destination within 3-7 working days. However, the delivery process may take 10-12 days to get complete in the locations that come in a difficult coverage zone.
At Orthomol, we continuously endeavor to provide you the best and easiest shopping experience. However, Orthomol is not responsible for any damaged or opened product after delivery, we will not exchange or return any used or opened product once delivered.
Orthomol is not responsible for any damage caused after product delivery.
In the situation of any problem or quality issue associated with the delivered product, you can contact our customer care service team email@example.com within 24 hours of the product delivery.
- We can exchange any product if the received item is unused, intact, saleable and in an undamaged condition with original packaging and receipt.
- Exchange requests will be subject to checking and inspection.
- The product should be in its original packaging & with the product invoice.
- Postage & shipping will not be refunded.
- Once your request accompanied with exchange is accepted, the further process will be completed within 7-21 working days.
Purchased goods may be eligible for replacement within 7 days from the date of product delivery if fulfills the following conditions:-
Refunds, if any, are credited back to the same instrument which was debited. The process generally takes 7-14 working days depending on the bank and the gateway. Orthomol does not have influence on the time lines except processing the refund. The refund will be credited back between 7-14 working days after the processing or until your next billing cycle in case it’s a credit card. You will receive email intimation from us about the processing of refund. You will need to then contact your bank or credit card issuer for refund status.
Products are non-returnable due to hygiene/health and personal care/wellness/consumable nature of the products.